The fact is, accidents happen! Things can breakdown, get damaged, lost or even stolen.
Through our FlexiCare Protect feature, goods leased under an active SmartWay Lease Agreement, are protected against theft, accidental loss or accidental damage anywhere in Australia or New Zealand, or anywhere in the world during a trip of 28 days or less*.
We will also temporarily waive your payment obligations in the case of certain specified events such as involuntary unemployment, disablement, terminal illness or death*.
For us, it’s all about giving you peace of mind should something go wrong.
FlexiCare Excluded Goods:
The following goods will be excluded from FlexiCare benefits and will not be eligible for consideration of repair or replacement in the event of accidental damage, accidental loss or theft on lease contracts dated from:
1 May 2019 – Electronic devices that their primary purpose is to ‘fly’ and/or ‘float’ (eg. Drones, remote control planes/helicopters/boats).
If the leased goods are accidentally damaged, contact the SmartWay Customer Team on 1300 888 779 to let us know and we will explain the process to you. Depending on the type of goods you have leased, you may have to send them back to us for assessment*.
If the items requiring repair are white or brown goods, or specialist items, you may be requested to obtain a local 3rd party repair quotation eg. for a TV, lawn mower, washing machine, desktop etc.