IMPORTANT CUSTOMER UPDATE
Flexiway consumer leases are no longer available
Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
As an existing FlexWay customer you have no need to worry as your agreement will continue to be serviced in accordance with your existing terms and conditions including access to the FlexiCare Program. You can still log into your account via MY ACCOUNT.
If you have any questions or would like more information, please contact the FlexiWay contact centre on 1800 001 952.
Please view the links and FAQs below for any queries related to your account.
Questions about theft, accidental damage and accidental loss
In most circumstances we replace rented goods that are accidentally lost or accidentally damaged anywhere in Australia and New Zealand under our FlexiCare Program. If the accidental loss or accidental damage occurs overseas during a trip of less than 28 days, the FlexiCare Protect feature will also apply to the goods. Read the full details in Terms and Conditions.
If the rented computer goods require repairs, you are eligible to receive a loaner of similar equipment for up to 60 days. FlexiCare Loaner is available only for:
The rented goods must be:
•in one of the categories above and have had an original in-store cost of more than $500
•your agreement must be a FlexiWay rental agreement
•you must not be in arrears.
If you live in a metro area, we’ll send the loaner goods to you within 48 hours of your request – if your request is made during business hours and stock is available. Contact the Customer Team on 1800 001 952 to request a FlexiCare Loaner.
Once the original rented goods are repaired, if you do not return the loaner goods to us, we will charge you a fee of $880 (including GST).
See the full terms and conditions around the use of temporary loaner goods in the Credit Guide and Terms & Conditions booklet.
In most circumstances we replace rented goods that are stolen anywhere in Australia and New Zealand through our FlexiCare Program. If the theft occurs overseas during a trip of less than 28 days, FlexiWay will also cover the goods. Read the full details and Terms and Conditions.
If the goods are stolen or accidentally lost you must:
•Inform the police within 48 hours of the incident (VIC – IN PERSON, QLD – ONLINE, WA – ONLINE, NT/NSW/SA/TAS/ACT – ON PHONE 13 14 44)
Irrespective of whether the goods are stolen, accidentally lost or accidentally damaged:
•Contact the FlexiWay Customer Team on 1800 001 952
•Provide them with the police incident reference number where relevant
The Customer Team will then help you through the rest of the process.
Questions about the end of the term of the rental agreement
FlexiWay will contact you in writing at least 3 months before the end of term to explain your end of term options. This will be a prompt for you to think about what you would like to do with the rented goods, and also whether you would like to upgrade to new goods or not.
The most important thing is to contact us to nominate an end of term option prior to the end of your rental agreement. If you do not contact us, and you don’t return the goods to us, your rental agreement will continue on a month-to-month basis and you will continue to be charged a monthly rental payment.
Offer to Purchase: If you would like to own the leased goods, you can make us an offer to purchase them. You can offer any price but we have the right to accept or reject your offer*. Return: You can return the goods if you no longer want them. Goods can be returned to any of our warehouse locations listed in the table below. Goods must be returned in good working order, together with all accessories and manuals at your own expense.
*All options are subject to our Agreement and our standard terms and conditions.
Call the FlexiWay Customer Team on 1800 001 952 to discuss your end of term options.
If you elect to return the goods, this is at your expense.
Yes. Your options are the same as the end of term options described above.
No, you do not own the goods. You can make us an offer to purchase the goods at the end of term of the rental agreement. You can offer any price, but we can choose to accept or reject your offer. If we accept your offer to purchase the goods, then we will transfer title in the goods to you.
If you don’t return the goods to us or choose an end of term option at the end of the rental term, the rental agreement will defer to a month-to-month arrangement. Monthly payments will continue as set out on the signature page, until the goods are either returned to us or you choose an end of term option.
Questions about payments
Your monthly rental payments will be debited from your nominated bank or credit card account. If you chose to pay by credit card an administration fee applies. You can choose the best day of the month for that debit (for example – the day after payday).
Yes. You can choose which day of the month you wish to have your rental payments debited from your nominated bank or credit card account. If you want to take the goods home with you straight away and wish to select a future payment date, no worries, we’ll just pro-rata the payment between the date of delivery and your chosen payment date. An ‘interim payment’ will be payable.
You should contact the FlexiWay Customer Team immediately on 1800 001 952 and make an arrangement with us. Under the FlexiCare Program, you may be eligible for a waiver of your payment obligations in the event of involuntary unemployment, disablement, terminal illness or death. Alternatively, you may able to apply for Financial Hardship. See the Terms and Conditions for full details.